How can we help you?
Find quick answers to common questions about setting up, billing, and customizing your Serlion AI chat widget.
Getting Started
Setup guides, script installation, and widget basics
Account & Billing
Plans, pricing modes, payments, and VAT
Using the Chatbot Widget
Knowledge base, lead capture, and domain restrictions
Widget Features & Automation
Quick replies, page-specific greetings and proactive triggers: the tools that help your widget engage visitors before they have to type a word.
Live Conversations, Feedback & Leads
What happens when a visitor wants a real person, how feedback and captured leads reach you, and where to find them.
Troubleshooting
Common fixes, API key checks, and message resolution
Contact Us
Direct support channels and legal inquiries
Still need help?
Have a question about your setup, billing, or custom business requirements? We're here to help you get the most out of your AI representative.
For privacy, GDPR, or legal inquiries, please contact legal@serlion.com directly.